Frequently Asked Questions

FAQs

What do I do if I get the wrong order?

If you get a wrong order contact Junaid customer care via Email: support@houseofoud.pk Or contact us directly through WhatsApp: 0332-0231910

How can I give my feedback about my order?

After you receive you product you will receive an email asking you about you feedback.

How long is the delivery time?

Delivery time is usually takes 2- 7 days after we have received your order, but may take longer due to Covid-19, if your order has been delayed for more than one week please contact on our customer care number 0332-0231910

Do you have any branches or outlets in Pakistan?

At this point in time we don't have any branches\outlets\franchises in Pakistan but Inshallah soon we will open one in all major cities of Pakistan. Currently, you can order our perfumes from Houseofoud.pk

How do I contact customer support?

You can contact customer care via Email: suppor@houseofoud.pk Or WhatsApp: 0332-0231910

How do I order from House of Oud website?

Ordering a product is takes a few easy steps: 1. Add a product to your cart. 2. Hover over the bag icon and click on checkout. 3. Register an account or proceed as a guest and enter your details. 4. Enter your shipping and billing information. 5. Enjoy your purchase!

How do I track my order?

You can contact our customer service department on WhatsApp 0332-0231910 and ask for your TCS tracking code by mentioning your order number to our customer service department.Once received, you can then place that tracking code on TCS website and track from there.